How to Simplify Your OpenText Extended ECM Support

In today's fast-paced business environment, efficient enterprise content management is crucial for organizations to thrive. OpenText Extended ECM offers a robust solution for capturing, storing, and retrieving business information across multiple platforms. However, supporting this complex system can pose significant challenges for companies. In this blog, we will explore the common obstacles faced when attempting to support Extended ECM independently and highlight the benefits of partnering with an OpenText services company for your application support needs.

Challenges

Navigating Complexity

Extended ECM is a comprehensive and sophisticated solution that demands specialized knowledge and expertise for effective implementation and support. Without the necessary experience, companies may struggle with system configuration, customization, and optimization, hindering efficient utilization and limiting the system's full potential.

Troubleshooting Technical Issues

Technical issues can arise during the implementation and support phases. Integrating the system with existing applications, addressing data migration challenges, and ensuring optimal performance can become daunting tasks for companies needing more expertise.

Resource Limitations

Many companies face resource limitations, both in terms of skilled personnel and available time. Without a dedicated team proficient in OpenText support, organizations may encounter delays in issue resolution and need help to keep up with maintenance and system updates.

Revolving Resources

Traditional helpdesk setups often route tickets to the first available technician, resulting in delays and frustration as your problem navigates through multiple individuals unfamiliar with your system or issue. This wastes time, frustrates users, and impacts your business.

Solutions

To keep your business running, you want a team that not only has the OpenText expertise to technically support your solution, but also provides a framework to cover all of your solution needs.

Proactive monitoring

You want a team that regularly monitors key system functions and identifies trends and activities before they impact your business. Our 20 point checklist reviews key system attribute regularly to ensure searching, storage, and performance remain at optimum levels.

Dedicated Team

The most important time to know that you have the right team is when you have an issue.  Our support options do not leverage revolving resources or a help desk that requires multiple “hops” to get you someone to help. Our team is dedicated to you, knows your environment, is experienced supporting OpenText, and is the same team every time. This ensures we are not wasting time, providing the best service, and resolving your issues quickly and efficiently.

Regular patching

To ensure optimum performance and alleviate security risks, you want a partner who is regularly analyzing and patching your OpenText environment. Our team reviews patching on a quarterly basis, reviews what is relevant to your environment with you, and applies those that are required and effective to keep your solution up to date.

Room to Improve

Your business users will undoubtedly have small changes and enhancement requests.  You will want to ensure you have a partner who allows time with experts who can understand the requirements, create a proper design, and implement them without the overhead of establishing new projects. Our support services offer flexible packages to allow you to estimate the amount of enhancement work you would like to allow and include it in your support package.

Upgrades

Keeping up to date is not only about patching. Your trusted partner should have the capability to execute major version upgrades on a schedule you choose. Typically, this is done annually, however the pace is up to you. We work with you to align to your needs while keeping you under support from OpenText.  Regardless of the upgrade frequency you choose, our OpenText experts are here to guide and execute for you, helping you simplify your OpenText solution.

Benefits of Managed Support Solutions

By enlisting the help of expert support for Extended ECM, organizations can address challenges companies face most supporting and maintaining their Extended ECM solution.  

Simplify your Technical Support

By finding a trusted OpenText Partner specializing in implementing and supporting Extended ECM, organizations can drastically reduce the complexity by leaving it to the experts. You want to look for a partner that has a team of highly skilled experts dedicated to empowering your organizations with seamless ECM support. This allows you to gain access to a wealth of knowledge and expertise that simplifies the complexities associated with the platform.

You need a team that possesses an in-depth understanding and hands-on experience with the platform's extensive features, ensuring configuration and customization are done to align with the unique needs of your business.  We're here to guide you every step of the way, helping you streamline content management processes, enhance productivity, and fully leverage the capabilities of your Extended ECM platform.

Minimize the Impact of Application Issues

You want to ensure the partner you choose is dedicated to you and does not waste time passing tickets around to multiple resources in search for the person who can understand your issue.  You deserve a dedicated support team and the benefits of rapid troubleshooting and resolving technical issues promptly. The team you choose should possess the skills and knowledge necessary to identify, diagnose, and rectify technical issues efficiently, minimizing disruptions to business operations.  By acquiring support from dedicated and experienced teams, you will get consultants who understand your issue immediately and limit the impact to your business.

Allows You to Focus on Your Business

Partnering with a qualified OpenText consulting team enables companies to optimize their resource allocation while benefiting from cost-effective support plans tailored to their needs. The support option you choose should help you reduce the total cost of ownership for Extended ECM, allowing you to allocate resources more efficiently.
By entrusting support and maintenance responsibilities to outside experts, companies can redirect their focus and resources toward core business activities that maximize the value to your business. With Qellus handling the complexities of Extended ECM support, organizations can enhance business processes, boost productivity, and improve overall operational efficiency.

Conclusion

Supporting Extended ECM independently can be challenging due to its complexity, technical intricacies, and finding qualified resources. With our dedicated expertise and support, customers can optimize content management processes, address technical issues promptly, and benefit from cost-effective solutions. By entrusting support responsibilities to our experts, organizations can focus on core business activities, boost operational efficiency, and achieve remarkable results.

If you want a simpler way to harness the power of Extended ECM, get in touch now.